Privacy policy

PARTY CENTRAL OUTLET — PRIVACY POLICY

Last updated: 10 November 2026

1. Introduction

Party Central Outlet respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products or contact us.

Website: www.partycentral.co

Business: Party Central Outlet

Address: 324 Keira Street, Wollongong NSW 2500, Australia

Email: info@balloonexpressions.com.au

Our online store operates using the Shopify ecommerce platform.

2. Personal Information We Collect

Depending on how you interact with our business, we may collect:

Your name, email address and telephone number.
Billing and delivery addresses.
Order details, purchased products and transaction records.
Payment confirmation and related payment information.
Customer service enquiries and correspondence.
Account information where you create a customer account.
Website usage information, including IP address, browser type, device information and browsing activity.
Marketing preferences and consent information.

Payment details are generally processed through our authorised payment providers. We do not require customers to provide payment card details directly by email.

3. How We Use Your Information

We collect and use personal information for legitimate business purposes, including:

Processing and fulfilling orders.
Arranging delivery and local pickup.
Providing invoices and order confirmations.
Communicating about orders and stock availability.
Processing refunds and returns.
Responding to customer enquiries.
Detecting and preventing fraud.
Maintaining and improving our website.
Complying with legal, accounting and taxation obligations.
Sending promotional communications where permitted by law.

We only use personal information for purposes permitted by applicable privacy and other relevant laws.

4. Shopify and Payment Processing

Party Central Outlet uses Shopify to operate its online store.

Shopify and authorised payment providers may process personal information necessary to operate the website, complete transactions and provide ecommerce services.

Their handling of information is also governed by their applicable privacy policies.

For more information, visit:

https://www.shopify.com/legal/privacy

5. Sharing Personal Information

We may disclose personal information to trusted service providers where reasonably necessary to operate our business.

These may include:

Shopify and ecommerce technology providers.
Payment processing services.
Delivery and courier companies.
Website hosting and technical support providers.
Email and marketing service providers.
Accounting and professional advisers.
Government authorities where disclosure is required or authorised by law.

We do not sell customer contact lists as a standalone commercial product.

Some service providers may process or store information outside Australia. Where applicable, we take reasonable steps required by law in relation to overseas disclosures.

6. Marketing Communications

Where permitted by law, we may send customers information about new products, seasonal merchandise, special offers and promotions.

Customers may unsubscribe from promotional emails using the unsubscribe link provided in marketing messages or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending necessary order confirmations, delivery updates or other transactional communications.

We aim to comply with applicable Australian spam and marketing laws.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions and, where enabled, analytics and marketing activities.

Cookies may assist with:

Shopping cart and checkout functionality.
Customer account access.
Website security.
Remembering preferences.
Understanding website traffic and performance.
Measuring advertising effectiveness.

Shopify and any enabled analytics or advertising services may use cookies or similar tracking technologies.

You can manage cookies through your browser settings and any privacy or cookie controls made available on our website.

Disabling certain cookies may affect website functionality.

8. Advertising and Third-Party Platforms

Where enabled, we may use advertising and analytics services, such as Google or Meta, to understand website activity and promote our products.

These services may collect or receive information through cookies, pixels or similar technologies, subject to applicable settings, consent requirements and privacy laws.

You can review advertising preferences through the relevant platform's privacy settings.

9. Information Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our ecommerce platform and payment service providers use their own security systems to protect information processed through their services.

However, no online transmission or electronic storage method can be guaranteed completely secure.

If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution and compliance with legal obligations.

When information is no longer required, we take reasonable steps to delete or de-identify it, where appropriate and legally permitted.

11. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or outdated.

We will respond in accordance with applicable privacy laws.

We may need to verify your identity before providing access or making certain changes.

You may also request deletion of personal information. We will consider such requests subject to applicable legal, accounting and recordkeeping requirements.

12. Children's Privacy

Our website sells party and celebration products, including products intended for children.

However, purchases should be made by adults or with appropriate parental or guardian involvement.

We do not intentionally seek to collect personal information directly from children without appropriate authority.

Parents or guardians who have concerns about information supplied by a child may contact us.

13. International Visitors

Our business operates in Australia.

Visitors from other countries may have additional privacy rights under laws applicable to them.

Where those laws apply to our activities, we will respond to relevant requests and obligations accordingly.

14. Privacy Complaints

If you have a concern about how Party Central Outlet handles your personal information, please contact us using the details below.

We will review your complaint and respond within a reasonable timeframe.

If your complaint is not resolved, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC), depending on the applicable law and circumstances.

Website: https://www.oaic.gov.au

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, legal obligations or information-handling practices.

The latest version will be published on our website with an updated revision date.

16. Contact Information

For privacy enquiries, access requests, corrections or complaints, contact:

Party Central Outlet

324 Keira Street
Wollongong NSW 2500
Australia