PARTY CENTRAL OUTLET — REFUND & RETURNS POLICY

Last updated: 10 November 2026

1. Change-of-Mind Returns

Party Central Outlet offers a 7-day change-of-mind return period for eligible full-priced products.

Customers must contact us within 7 days of receiving their order to request a return.

To be eligible for a change-of-mind return:

• Products must be unused, unworn and in their original condition.

• Original packaging, labels and tags must remain intact.

• Proof of purchase must be provided.

• Returns must be approved by Party Central Outlet before items are sent back.

Change-of-mind returns are subject to approval. Return postage costs are the customer's responsibility unless otherwise agreed.

Original delivery charges are not refundable for approved change-of-mind returns.

2. Clearance, Sale and Discounted Products

Party Central Outlet specialises in clearance, discontinued, seasonal and discounted party merchandise.

We do not offer change-of-mind returns, refunds or exchanges on clearance, sale or discounted products.

Please choose carefully before purchasing these items.

This restriction applies only to change-of-mind purchases and does not affect your rights under Australian Consumer Law.

3. Stock Availability and Out-of-Stock Refunds

Due to the large volume and changing nature of our inventory, stock quantities displayed on our website may occasionally be inaccurate.

All orders are subject to stock confirmation during picking and packing.

If a purchased item is unavailable, Party Central Outlet reserves the right to cancel and refund the unavailable item.

We will notify the customer as soon as reasonably practicable and refund the purchase price of the unavailable item, including any applicable delivery charge attributable to that item.

Where an order contains multiple products, available items may still be supplied.

We will not substitute an unavailable product without customer approval.

4. Faulty, Damaged or Incorrect Products

We comply with the Australian Consumer Law.

If an item arrives faulty, damaged, incorrectly supplied or does not meet applicable consumer guarantees, please contact us as soon as reasonably practicable.

Include your order number, a description of the issue and photographs where available.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.

For major failures, customers may be entitled to choose a refund or replacement.

For minor failures, we may be entitled to provide a remedy within a reasonable time.

We will cover reasonable return costs where required by law.

These rights apply to all eligible products, including clearance and sale items.

5. Products Not Eligible for Change-of-Mind Returns

We generally do not accept change-of-mind returns for:

• Clearance, sale and discounted products.

• Seasonal merchandise purchased for a specific occasion.

• Costumes, wigs or accessories that have been worn or used.

• Opened or used party supplies.

• Personalised or custom-made products.

• Inflated balloons or other perishable products.

• Products that cannot safely be returned due to hygiene or safety considerations.

• Gift cards, except where required by law.

These exclusions do not override any rights under Australian Consumer Law.

6. How to Request a Return

To request a return, please contact:

info@balloonexpressions.com.au

Include your order number, the product concerned and the reason for your return request.

Please do not return products without contacting us first.

If your return is approved, we will provide return instructions.

7. Exchanges

We do not guarantee exchanges, particularly for clearance or discontinued products, as replacement stock may not be available.

For approved change-of-mind returns, customers may be offered a refund or e