PARTY CENTRAL OUTLET — TERMS AND CONDITIONS

Last updated: 10 November 2026

Overview

Welcome to Party Central Outlet, operating through www.partycentral.co.

Throughout these Terms and Conditions, “we”, “us” and “our” refer to Party Central Outlet.

By accessing our website, browsing our products or placing an order, you agree to these Terms and Conditions, together with our Shipping, Refund and Privacy Policies.

Our online store is powered by Shopify.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a purchase agreement or have permission from a parent or legal guardian.

You agree not to use our website or products for unlawful purposes, infringe intellectual property rights, introduce malicious software or interfere with the operation or security of our website.

We reserve the right to restrict access to our website where reasonably necessary to prevent unlawful activity, fraud or misuse.

2. Product Availability and Inventory Accuracy

Party Central Outlet offers an extensive and constantly changing range of party supplies, balloons, costumes, seasonal decorations, clearance items and related products.

Due to the volume and nature of our inventory, stock quantities displayed on our website may not always reflect actual stock availability.

We make reasonable efforts to maintain accurate stock records; however, occasional discrepancies may occur.

All orders are subject to stock confirmation during picking and packing.

If an item purchased is unavailable, we reserve the right to cancel the unavailable item and issue a refund for its purchase price, together with any applicable delivery charge attributable to that item.

Where an order contains multiple products, available items may still be supplied, subject to the customer's rights under Australian Consumer Law.

We will notify customers of unavailable products as soon as reasonably practicable.

We will not substitute an unavailable product without the customer's agreement.

Refunds will be processed to the original payment method.

3. Order Processing and Dispatch

We aim to pick, pack and dispatch orders within two business days of receiving payment, excluding weekends and NSW public holidays.

This is our standard processing target and not a guaranteed dispatch or delivery timeframe.

During peak trading periods, promotional sales, stocktakes or unforeseen operational circumstances, processing may take longer.

If a significant delay occurs, we will endeavour to notify the customer and provide the options required by applicable consumer law.

Shipping transit times are separate from order processing times and depend on the carrier, delivery location and shipping service selected.

4. Local Pickup

Local pickup is available from:

Party Central Outlet
324 Keira Street
Wollongong NSW 2500
Australia

Customers must wait until they receive notification that their order is ready for collection before attending.

Please bring your order confirmation when collecting.

Orders are not necessarily available for immediate collection after purchase.

5. Product Descriptions and Images

We make reasonable efforts to ensure product descriptions, images, sizes, colours and pricing are accurate.

Product colours may vary slightly depending on screen settings, lighting and manufacturing variations.

Some products may feature supplier-provided images for illustrative purposes.

Where a product differs materially from its description, customers retain their rights under Australian Consumer Law.

6. Pricing and Payment

All prices are displayed in Australian dollars (AUD).

Any applicable taxes and delivery charges will be disclosed during checkout.

Prices and promotions may change without notice, but changes will not ordinarily affect orders already accepted and paid for.

If an obvious pricing or listing error is identified, we may contact the customer to resolve the issue, including offering a refund where appropriate and consistent with Australian Consumer Law.

Payment must be successfully processed before an order is prepared for dispatch or collection.

7. Order Acceptance and Cancellation

We reserve the right to review orders for suspected fraud, payment issues, incorrect information, unavailable stock or other legitimate operational reasons.

If we cannot fulfil an order, we will notify the customer and provide an appropriate refund or other remedy.

Customers wishing to cancel an order should contact us promptly.

Once an order has been packed or dispatched, cancellation may not be possible. Any applicable statutory cancellation or consumer guarantee rights remain unaffected.

8. Clearance and Sale Products

Party Central Outlet specialises in discounted, discontinued, seasonal and clearance merchandise.

Some products may have limited availability and may not be restocked once sold out.

Clearance or sale products are not generally eligible for change-of-mind returns unless we agree otherwise.

However, clearance and sale items remain covered by Australian Consumer Law, including applicable consumer guarantees relating to acceptable quality, fitness for purpose and accurate descriptions.

A reduced price does not remove these statutory protections.

9. Returns, Refunds and Consumer Guarantees

Our separate Refund Policy explains our change-of-mind returns process and how to request assistance.

Under Australian Consumer Law, consumers are entitled to applicable remedies where products fail to meet consumer guarantees.

Depending on the circumstances, these remedies may include a repair, replacement, refund or compensation.

Nothing in these Terms and Conditions limits these statutory rights.

For assistance, contact info@balloonexpressions.com.au.

10. Shipping and Delivery

Shipping options and charges are displayed during checkout.

Delivery estimates are provided as a guide and may vary according to destination, carrier operations, public holidays and other circumstances.

Customers are responsible for providing accurate delivery information.

If a parcel is delayed, lost or damaged in transit, please contact us so we can investigate and provide any remedy required under Australian Consumer Law.

Our separate Shipping Policy provides further information.

11. Customer Information

Customers agree to provide accurate and complete contact, payment, billing and delivery information.

We may contact customers using the details provided to confirm orders, resolve stock discrepancies, arrange delivery or communicate important information about a purchase.

Personal information is handled in accordance with our Privacy Policy and applicable privacy legislation.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors and delivery providers.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites outside our control.

Nothing in this section limits our legal responsibilities to customers for products or services supplied by us.

13. Intellectual Property

Unless otherwise stated, the content, branding, website design, text and original images belonging to Party Central Outle